FAQs
Frequently Asked Questions — Buying Books Online in Pakistan
Everything you need to know about ordering books from OnlineBooksOutlet, from delivery times to returns to bulk orders. If you can't find your answer here, contact us — we reply within 24 hours.
Ordering & Payment
How do I place an order on OnlineBooksOutlet?
Browse our catalog, add the books you want to your cart, and check out. You can pay via bank transfer, JazzCash, EasyPaisa, credit/debit card, or choose cash on delivery.
Do you accept cash on delivery?
Yes. Cash on delivery is available on every order across all cities in Pakistan. You pay only when the book arrives at your doorstep.
What payment methods do you accept?
We accept: cash on delivery (COD), bank transfer, JazzCash, EasyPaisa, and credit/debit cards. Choose whichever is most convenient at checkout.
Can I order books via WhatsApp?
Yes. You can WhatsApp us at 0332 1626626 to place an order, request a specific book, or ask questions. We reply within business hours.
What if the book I want isn't listed on your website?
Use our Make a Request page or WhatsApp us the title — we can often source books that aren't on our public catalog, including out-of-print, imported, and rare titles.
Delivery & Shipping
How long does delivery take?
Standard delivery is 3–5 business days. Karachi and Lahore orders often arrive faster. Remote or rural areas may take up to 7 days.
Do you deliver to my city?
We deliver to every city in Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala, Bahawalpur, Sargodha, Sukkur, Mardan, Larkana, and every other city and town.
What are your delivery charges?
Orders above Rs. 3,000: free delivery. Orders below Rs. 3,000: flat Rs. 199 shipping fee anywhere in Pakistan.
Can I track my order?
Yes. Once your order is dispatched, we send a tracking number via SMS and email so you can follow it to your door.
Do you ship internationally?
We primarily serve Pakistan. For international orders, please contact us directly — we can arrange shipping to select countries on a case-by-case basis.
Books, Quality & Originality
Are your books original or photocopies?
100% original. Every book we sell is sourced from authorized publishers or verified distributors. We do not stock pirated reprints, photocopied editions, or low-quality knockoffs.
How do I know I'm getting an original book?
Our listings clearly state original edition. If you ever receive a book that isn't as described, we offer a 7-day easy return and full refund, no questions asked.
Do you sell used or second-hand books?
We primarily sell brand new, original prints. Some rare or out-of-print titles may be available as used — these are clearly labeled on the product page.
Do you sell PDF versions of books?
No. We sell only physical books. However, if you already have a PDF you'd like professionally printed and bound, check out our PDF Printing Service (from Rs. 3 per page).
Returns & Refunds
What is your return policy?
We offer a 7-day easy return policy. If your book arrives damaged, is not as described, or you're unsatisfied with the quality, contact us within 7 days for a return, exchange, or refund.
How do I return a book?
WhatsApp us at 0332 1626626 or use our contact page with your order number and reason for return. We'll guide you through the process.
How long does a refund take?
Once we receive the returned book, refunds are processed within 3–5 business days. Depending on your payment method, the refund may take an additional 3–7 days to reflect in your account.
Bulk & Wholesale Orders
Can I buy books in bulk for a school, library, or company?
Yes. We offer wholesale pricing for schools, libraries, corporate orders, and book resellers. Visit our Buy Books in Bulk page and request a custom quote.
Do you offer discounts on large orders?
Yes. Bulk discount tiers apply based on order size. Contact us with your requirements for a custom quote.
Categories & Availability
What kind of books do you sell?
Everything: Urdu novels, English fiction and bestsellers, academic and educational textbooks, children's books, medical books, test preparation guides (MDCAT, SAT, GRE, IELTS, CSS, CFA, ACCA), Islamic books, poetry, and more.
Do you have Urdu novels?
Yes — over 400 titles. Browse our Urdu Books & Novels collection featuring works by Umera Ahmed, Nimra Ahmed, Bano Qudsia, Farhat Ishtiaq, and more.
Do you stock the latest bestsellers?
Yes. We regularly update our catalog with new releases and current bestsellers. If a title is missing, use Make a Request.
Contact & Support
How do I contact customer support?
WhatsApp: 0332 1626626 (fastest response). Or visit our Contact page.
What are your working hours?
WhatsApp support: 10 AM – 8 PM Pakistan Standard Time, Monday to Saturday. Orders can be placed on the website 24/7.
Still have a question? Get in touch and we'll get back to you within 24 hours.